1. Refund Eligibility

Refunds may be granted under the following circumstances:

• Duplicate or accidental payment.
• Technical issues preventing delivery of purchased services.
• Failure to provide services as described at the time of purchase.
• Verified billing errors.

2. Time Limits

All refund requests must be submitted within 14 calendar days from the date of purchase.

Requests submitted after this period may not be eligible for review unless exceptional circumstances apply.

3. Request Process

To request a refund, please provide the following information:

• Full name and contact email.
• Order number or transaction ID.
• Date of purchase.
• Clear explanation of the reason for the refund request.

Requests are typically reviewed within 3–5 business days. You will receive written confirmation once a decision has been made.

4. Conditions

• Services must not have been fully delivered or completed.
• Refunds are issued to the original payment method only.
• Processing times may vary depending on your financial institution.
• Partial refunds may be granted where partial services have already been rendered.

5. Exclusions

Refunds will not be issued in the following situations:

• Change of mind after service delivery.
• Failure to use or access the purchased service.
• Violation of XELANION’s Terms & Conditions.
• Requests submitted beyond the stated time limit without valid justification.

6. Contact Us

If you have questions regarding this Returns & Refund Policy or wish to submit a request, please contact our support team.

[email protected]

XELANION
xelanion.pro
Response Time: Within 2 business days